Terms of Service

1. The Service

ODEN Hub is a hospitality and event operations platform. We grant you a limited, non-exclusive, non-transferable right to access and use ODEN Hub in accordance with these Terms and any applicable subscription or plan.

2. Accounts, Roles, and Access

• You are responsible for maintaining the security of your credentials.
• Organization administrators are responsible for managing user roles and access within their account.
• You must not share accounts or allow unauthorized access.
• Notify us immediately of any suspected unauthorized use at info@odenhub.com.

3. Customer Data

The Customer owns all data entered into ODEN Hub by its organization ("Customer Data"). ODEN processes Customer Data only to provide the service, as described in our Privacy Policy. The Customer is responsible for the accuracy and legality of Customer Data and for obtaining any required consents from individuals whose data is entered.

4. Acceptable Use

You agree not to:

• Use ODEN Hub for unlawful purposes or in violation of applicable laws.
• Attempt to gain unauthorized access to any system, account, or data.
• Interfere with or disrupt the service, servers, or networks.
• Reverse engineer, decompile, or copy any part of ODEN Hub.
• Resell or sublicense access without written permission.

5. Integrations and Third-Party Services

ODEN Hub may connect to third-party services (e.g., POS systems, payment processors). Your use of those integrations is also subject to the third party's terms. ODEN is not responsible for third-party services.

6. Payments and Billing

If your plan includes paid features, you agree to pay applicable fees as described at the time of purchase. Fees are non-refundable except where required by law. We may modify pricing with reasonable advance notice. Free trials, if offered, are subject to any stated limitations.

7. Availability and Changes

We aim for high availability but do not guarantee uninterrupted service. We may modify, suspend, or discontinue features with reasonable notice. We are not liable for interruptions beyond our reasonable control.

8. Confidentiality

Each party agrees to keep confidential non-public information received from the other party and to use it only to perform obligations under these Terms. This obligation survives termination.

9. Intellectual Property

ODEN owns all rights in the ODEN Hub platform, software, and content we create. These Terms do not grant you any ownership rights. The Customer retains ownership of Customer Data.

10. Feedback

If you submit suggestions or feedback about ODEN Hub, you grant us a perpetual, royalty-free right to use that feedback for any purpose without compensation to you.

11. Termination

Either party may terminate these Terms at any time. We may suspend or terminate access for material breach, non-payment, or if required by law. Upon termination, your right to access ODEN Hub ends. We will retain Customer Data for a reasonable period to allow export, after which it may be deleted.

12. Disclaimers

ODEN Hub is provided "as is" and "as available" without warranties of any kind, express or implied, including fitness for a particular purpose or uninterrupted operation. We do not warrant that the service will be error-free.

13. Limitation of Liability

To the maximum extent permitted by law, ODEN's total liability arising out of or related to these Terms will not exceed the fees paid by the Customer in the twelve (12) months preceding the claim. ODEN will not be liable for indirect, incidental, consequential, or punitive damages.

14. Indemnification

You agree to indemnify and hold ODEN harmless from any claims, damages, or expenses arising from your use of ODEN Hub in violation of these Terms or applicable law.

15. Governing Law

These Terms are governed by the laws of the Province of Quebec, Canada, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Quebec.

16. Contact

For legal inquiries: info@odenhub.com