Privacy Policy

1. Who This Policy Applies To

• Organization users — staff, managers, and administrators accessing ODEN Hub on behalf of a venue or hospitality business.
• Guests and customers — individuals whose information is entered into ODEN Hub by an organization (e.g., guestlist entries, reservations, ticket purchases).
• Website visitors — anyone browsing our website.

2. Information We Collect

Account and profile information

Name, email address, password (hashed), role, and organization association provided at registration or updated in settings.

Organization operational data

• Events and night-of operations data
• Guestlists, reservations, and check-in records
• Ticketing and ticket order data
• Inventory items, invoice records, and stock adjustments
• Staff schedules, time-clock entries (including GPS location if enabled by the organization)
• Expense submissions and approval workflows
• Audit trail and activity logs

Files and media

Uploaded files such as event flyers, invoices, and profile images.

Device, usage, and log data

IP address, browser type, device identifiers, pages visited, timestamps, and error logs collected automatically when you use the service.

Cookies and similar technologies

See our Cookies Policy for details.

3. How We Use Information

• Provide the service — operate, maintain, and deliver ODEN Hub features.
• Secure the service — detect fraud, enforce access controls, and protect accounts.
• Operations and accountability — support audit trails, approvals, and reporting within organizations.
• Payments — process billing and subscriptions through our payment processors.
• Support — respond to inquiries and resolve issues.
• Improve the service — analyze usage patterns to improve features and reliability.
• Legal compliance — meet applicable legal obligations.

4. How We Share Information

• Within your organization — organization administrators and users with appropriate roles can access data entered into their account.
• Service providers — trusted vendors (hosting, infrastructure, analytics) who process data on our behalf under confidentiality obligations.
• Payment processors — billing data is passed to our payment partners to process transactions.
• Integrations — if your organization connects third-party services (e.g., POS systems), data may flow to those providers as configured.
• Legal requirements — if required by law, court order, or to protect rights and safety.
• Business transfer — in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.

We do not sell personal information in the ordinary meaning of that term. To the extent applicable laws define "sell" or "share" broadly to include certain data practices, we will provide appropriate notice and choices as required.

5. Data Roles

• Your organization is the data controller for the personal information of its guests, customers, and staff entered into ODEN Hub.
• ODEN acts as a data processor / service provider on behalf of your organization for that data.
• Guests and customers with questions or requests about their personal data should contact the venue or organization directly. ODEN will support organizations in meeting those obligations as required by applicable law.

6. Retention

We retain account and operational data for as long as your organization's account is active, and for a reasonable period afterward to allow account recovery and meet legal obligations. You may request deletion by contacting us.

7. Security

We implement industry-standard technical and organizational measures to protect data. No system is perfectly secure; we encourage strong passwords and prompt reporting of suspected vulnerabilities to info@odenhub.com.

8. International Transfers

ODEN Hub is operated from Canada. Data may be processed or stored in other countries. Where required, we apply appropriate safeguards (such as standard contractual clauses) for international data transfers.

9. Your Rights and Choices

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal information. Organization users may update their own profile in settings. For other requests, contact info@odenhub.com.

10. Children

ODEN Hub is not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child's data has been submitted, please contact us promptly.

11. Contact

For privacy-related inquiries: info@odenhub.com